Form responses are not recorded in Google Forms. How can I fix this?

"Form responses not recorded, and respondents have response receipts."- Google Docs Editors Community

People have their response receipts, but your Google Form shows no responses, and 37 people on Google's forum have asked how that can be. When your form is on your website with Formfacade, one setting is usually behind it. Each answer is recorded in Formfacade, but it reaches your Google Form, and the Sheet linked to it, only with Submit to Google Forms turned on. Until you find that, you may ask people to fill the form again or check with each one by hand. To fix it, turn on Submit to Google Forms under Responses and send the missed responses from the Kanban board.

1. Turn on Submit to Google Forms

Open your form in Formfacade and click RESPONSES, then Google Forms. Each response from your page is here, even when it didn't reach your Google Form. If you see the Submit to Google Forms button, responses from your page are not being sent to your Google Form. Click it, then Proceed. Each new response now goes to your Google Form too.
Formfacade's Responses screen showing a response from Maria Lopez, with Responses, Google Forms and the Submit to Google Forms button marked

2. Open the Google Form that gets your responses

The button now says View in Google Forms. Click it to open the form that gets your responses. If you imported your form, this is Formfacade's copy of your form. Your responses go to the copy and your original form stays empty. To use a Sheet, link it to this copy.
Formfacade's Responses screen for a Request a call back form, with Responses, Google Forms and the View in Google Forms button marked

3. Find the responses that were not sent

Proceed only covers new responses. Click Kanban board. A response that isn't in your Google Form has a warning sign next to its number. If Google Forms refuses a response later, for example because the form is closed or a required question has no answer, you see the same sign and get an email that says Google Forms submit failed.
Formfacade's Kanban board with two responses under Submitted, each with a warning sign next to its number, with Kanban board and the first warning sign marked

4. Send a response to your Google Form

Click the response. Under Additional Details, the Google Forms row says Not submitted. Click the icon next to it. When the response reaches your Google Form, the row says Submitted. Responses from before March 21, 2025 don't show the sign or the icon.
A response's Additional Details, with the Google Forms row showing a warning sign, Not submitted and a sync icon marked

5. Check if your Google Form asks people to sign in

If your Google Form asks people to sign in, for example with Limit to 1 response on, Formfacade can't send the response for them. They have to submit it on Google Forms' own page. Turn that setting off in your Google Form. See how.
The Settings tab of a Google Form with Responses open and Limit to 1 response on, with the Settings tab, Responses and the setting marked

Summary

If you work from your Google Form's responses, an empty form looks as if answers are lost and asking people to fill it again costs you time. With Formfacade, each response is recorded in Formfacade. Turn on Submit to Google Forms so that new responses reach your Google Form and send the ones that were missed from the Kanban board. If you have any questions, write to support.

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